Category : Management
Solar & Wind Energy
Prof. Lubomir Bic
8. Shifting R&D structure to support multi project delivery
The challenge was to develop four different product lines simultaneously without increasing R&D count were up to that point, the whole organiz...
Calculating Software Licenses Renewal Rates – Basics
Why is it important to calculate licenses renewals?, in this video we will review 3 basic methods to calculate licenses renewal: by # of: Customers...
7. Shifting from on premise to cloud multi tenant configuration
Switching from on premise installation configuration to a multi-tenant cloud solution requires a technology and cross-organizational change. In thi...
What is a spin off. The two types: Vertical and horizontal. What drives to perform a spin off. When its worth doing it and when less, and what are ...
What is Customer Success Function?
What is the purpose of the Customer Success function, and how it is used to drive license renewals with focus on subscription licenses in a SaaS model
4. NPS – Net Promoter Score
This session will explain what is the NPS (Net Promoter Score) and its importance. An example for calculating the NPS is reviewed and we also discu...
3. What is Customer Success?
The need for Customer success function is growing with the increase adoption of SaaS solutions. This session explains the essence of this function,...
NPS – Net Promoter Score
This video presents the importance of NPS – Net Promoter Score. NPS definition is reviewed and calculation example is provided. Also demonstrated i...