Author : Yael Holtzman

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NPS – Net Promoter Score

This session will explain what is the NPS (Net Promoter Score) and its importance. An example for calculating the NPS is reviewed and we also discu...
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What is Customer Success?

The need for Customer success function is growing with the increase adoption of SaaS solutions. This session explains the essence of this function,...
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Calculating software licenses renewal rate

Different methods to calculate licenses renewal are discussed in this session: by # of customers, licenses, and revenue. When we should use each of...
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Perpetual vs Subscription license model

What is the difference between perpetual and subscription licenses?. What are the parameters that will assist in defining what is better from the v...