Author : Yehuda Holtzman

What is Customer Success Function?

What is the purpose of the Customer Success function, and how it is used to drive license renewals with focus on subscription licenses in a SaaS model
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NPS – Net Promoter Score

This session will explain what is the NPS (Net Promoter Score) and its importance. An example for calculating the NPS is reviewed and we also discu...
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What is Customer Success?

The need for Customer success function is growing with the increase adoption of SaaS solutions. This session explains the essence of this function,...
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Calculating software licenses renewal rate

Different methods to calculate licenses renewal are discussed in this session: by # of customers, licenses, and revenue. When we should use each of...
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Perpetual vs Subscription license model

What is the difference between perpetual and subscription licenses?. What are the parameters that will assist in defining what is better from the v...

NPS – Net Promoter Score

This video presents the importance of NPS – Net Promoter Score. NPS definition is reviewed and calculation example is provided. Also demonstrated i...